Your privacy matters to us

1. Introduction

New Life Hospital, Tarn Taran Sahib, Punjab ("we", "our", "us" or "New Life Hospital") respects the privacy of patients, visitors and users of our website.

This Privacy Policy explains how we may collect, use, store and protect information when you visit our website, contact us, request an appointment or use our services.

2. Information We May Collect

Depending on how you interact with our website or hospital, we may collect information such as:

• Your name
• Phone number
• Email address
• Appointment-related information
• Information you voluntarily provide when contacting us
• Website usage and technical information

We only request information that is reasonably necessary for the relevant purpose.

3. Health Information

If you voluntarily provide medical or health-related information while contacting the hospital or requesting healthcare services, such information may be used for providing, coordinating or communicating about healthcare services.

Please avoid submitting highly sensitive medical information through general website forms or unsecured communication channels unless specifically requested by the hospital.

4. How We Use Your Information

Information provided to us may be used for purposes including:

• Responding to your enquiries
• Processing appointment requests
• Communicating with you regarding hospital services
• Providing healthcare-related assistance
• Improving our website and user experience
• Maintaining website security
• Complying with applicable legal requirements

5. WhatsApp Communication

Our website may provide an option to contact New Life Hospital through WhatsApp. When you choose to use this option, you will be redirected to WhatsApp and your communication will be handled through WhatsApp's platform.

WhatsApp may process information according to its own privacy policy and terms. We recommend reviewing WhatsApp's privacy practices before using the service.

6. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve website functionality, understand website usage and enhance your browsing experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Third-Party Services

Our website may use third-party services such as Google Maps, WhatsApp, analytics tools, hosting providers or other technical services.

These third-party providers may process information according to their own privacy policies and terms. We encourage users to review the privacy policies of third-party services they access through our website.

8. Information Sharing

We do not intend to sell or rent your personal information to third parties.

Information may be shared with authorised personnel, healthcare providers, service providers or other parties where reasonably necessary to provide services, operate our website, protect our users or comply with applicable law.

9. Data Security

We take reasonable administrative, technical and organisational measures to help protect information provided to us from unauthorised access, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

10. Data Retention

We may retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, maintain records, resolve disputes or comply with applicable legal and regulatory requirements.

11. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including requesting access to or correction of information held about you.

To make a privacy-related request, you can contact New Life Hospital using the contact details provided below.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate involvement of a parent, guardian or authorised adult.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements or privacy practices.

Any updated version will be published on this page with a revised "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you can contact us: